Welcome to Rooted Health Co. (“Rooted Health,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, telehealth services, membership services, and related offerings.
By accessing our website or enrolling in services, you agree to these Terms. If you do not agree, please do not use our services.
The content provided on this website, including journal articles, educational materials, and general wellness information, is for informational purposes only.
It is not a substitute for:
Professional medical advice
Diagnosis
Treatment
Medical care is only established once a formal patient-provider relationship is created through appointment scheduling and consent documentation.
If you are experiencing a medical emergency, call 911 or seek emergency care immediately.
You must be at least 18 years old to use our services independently. Minors may receive care with appropriate parent or legal guardian consent.
Telehealth services are only available to patients physically located in states where our providers are licensed (currently Alabama, Florida, and Georgia).
By scheduling a telehealth visit, you acknowledge and agree:
Telehealth involves electronic communication.
There are potential risks, including technology failures or unauthorized access.
You are responsible for ensuring a private and secure location during appointments.
You understand the limitations of virtual care compared to in-person care.
You may withdraw consent for telehealth services at any time.
If you enroll in a membership plan:
Membership fees are billed monthly or annually as selected.
Membership does not constitute health insurance.
Membership does not replace emergency or specialty care.
Certain services may incur additional fees.
Cancellation policies, billing details, and refund terms will be outlined in your membership agreement.
Failure to maintain payment may result in suspension or termination of services.
By providing payment information, you authorize us to charge:
Visit fees
Membership fees
Approved additional services
Payments are processed through secure third-party vendors. We do not store full credit card information on our servers.
All fees are due at the time of service unless otherwise agreed in writing.
Rooted Health Co. may operate on a membership or direct care model. We do not guarantee insurance reimbursement for services.
Patients are responsible for verifying insurance benefits independently.
As a patient or user, you agree to:
Provide accurate and complete information
Update us if your contact or health information changes
Follow treatment plans responsibly
Seek emergency care when appropriate
Maintain respectful communication
We reserve the right to terminate care if there is inappropriate, abusive, or unsafe behavior.
You agree not to:
Use the website for unlawful purposes
Attempt to breach website security
Interfere with website functionality
Reproduce or distribute website content without permission
All website content, branding, and materials are the intellectual property of Rooted Health Co.
We may use third-party platforms for:
Scheduling
Telehealth
Electronic medical records
Payment processing
We are not responsible for the independent policies or practices of these third-party services.
To the fullest extent permitted by law:
Rooted Health Co. shall not be liable for indirect, incidental, special, or consequential damages arising from:
Use of the website
Delays in care
Technology failures
Third-party service interruptions
Healthcare outcomes cannot be guaranteed.
We reserve the right to suspend or terminate services if:
Terms are violated
Payments are not made
There is unsafe or inappropriate conduct
Continued care is no longer clinically appropriate
Patients may terminate services at any time according to membership cancellation terms.
Your use of our services is also governed by our Privacy Policy and HIPAA Notice of Privacy Practices.
We may update these Terms at any time. Updates will be posted on this page with a revised effective date.
Continued use of services after updates constitutes acceptance of revised Terms.
These Terms are governed by the laws of the states in which services are provided, including Alabama, Florida, and Georgia, without regard to conflict of law principles.
If you have questions regarding these Terms, please contact:
Rooted Health Co.
Telehealth Services – Alabama, Florida, Georgia
Email: Kacinorriscrnp@gmail.com
Phone: (334) 246-1206
